Refunds and Returns Policy
- We need to be informed within the 7-day cooling-off period in accordance with the Distance Selling Regulations, We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave Us notice of cancellation.
In any case, We will refund the price of the Product in full however, you will be responsible for the cost of returning the item(s) to Us. - We will refund the price of a defective Product in full, however you will be responsible for the cost of returning the item(s) to Us.
- We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- Many of our products are made to order and as such are non-refundable. This does not affect your statutory rights.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at .
To return your product, you should return your product to:
Gedding Mill Limited
Gedding Mill
Bury St Edmunds
Suffolk
IP30 0PZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at for questions related to refunds and returns.